Refund Policy

17 Day Money Back Guarantee

If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase. Simply contact us and we will process your refund no complicated forms.

2Eligibility Conditions

To qualify for a refund, the following conditions apply:

• The request must be made within 7 days of the original purchase date.
• It applies to first time / new subscriptions only.
• You must allow our technical team a reasonable opportunity to resolve any service issue before requesting a refund.
• The refund applies to the subscription fee only.

3Non Refundable Situations

Refunds will not be granted in the following cases:

• Requests made after the 7 day window has passed.
• Renewals of an existing subscription.
• Issues caused by the customer's own internet connection, hardware, or device incompatibility (we will always try to help resolve these).
• Violation of our Terms of Service (e.g., reselling or credential sharing).
• Free trials (no payment was made).

4How to Request a Refund

To request a refund, contact us via:

• WhatsApp: +44 7848 161288 (fastest)
• Email: info@yourflixus.us

Please include your order details and the email used at purchase. Our team will review and respond promptly.

5Processing Time

Once approved, refunds are processed within 5–10 business days. The exact time to appear in your account depends on your original payment method and provider. Cryptocurrency refunds are processed to the original wallet at the equivalent value.

6We're Here to Help First

Most issues buffering, setup difficulties, device questions can be resolved quickly by our 24/7 support team. Before requesting a refund, please reach out so we can make your experience right. Your satisfaction is our priority.

7Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be posted on this page with an updated date.